Refund and Returns Policy

At Vastubrass.com, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your product(s), we offer the option to return or exchange under the terms and conditions outlined below. 

Return and Exchange Policy 

Product(s) purchased from our website can be returned or exchanged within 3 days of the receiving date. Unfortunately, if 3 days have passed since you received the product(s), we are unable to process returns or exchanges. 

Note: Product(s) can only be exchanged for the same item(s) and not for any other product(s). 

Eligibility Criteria 

Product(s) are eligible for return or exchange only under the following conditions: 

1. The product(s) received is/are damaged, broken, or incorrect. 

2. The product(s) must be unused and in the same condition as received. 

3. The product(s) must be returned in their original packaging. 

To initiate a return or exchange, you must: 

• Send a picture of the damaged, broken, or incorrect product(s) to info@vastubrass.com or WhatsApp us at +91 85330 04488 within 48 hours of receiving the product(s). 
  
• Clearly mention whether you want a return or exchange in your communication
  

Shipping 

Once your return or exchange is approved, we will arrange for a pick-up of the product(s) at no additional cost. 

Refund Policy:

Process 

• After receiving and inspecting your returned product(s), we will notify you via email regarding the approval or rejection of your refund. 
  
• If approved, your refund will be processed and credited to your original payment method within 7-21 working days. 

Important Notes 

• If the payment was made via COD (Cash on Delivery), you will need to share your bank account details with us at info@vastubrass.com to process the refund. 
  
• If the returned product(s) are found to be used or not in the original condition, no refund will be initiated, and the product(s) will be reshipped to your provided address. Refusal to accept the reshipped product(s) will not make you eligible for a refund, and we will not hold any liability for the same. 

 Late Refunds 

If your refund has not been received within 7-21 working days, kindly check with your bank or payment provider first. If the issue persists, please contact us at info@vastubrass.com or WhatsApp us at +91 85330 04488, and we will assist you

Thank you for choosing Vastubrass. We are committed to providing you with the best shopping experience.